SintelSES / Telecom
Service issues
Share known outage details; send unresolved issues to the technical team with a ticket number.
Example workflow
Identify the subscription
Subscriber number · verification steps
Check regional outages
Check incidents at the verified service address.
Is there a known outage?
Known outage
Share the recorded incident and a resolution estimate only if one is provided.
No known outage
Collect symptoms and follow approved troubleshooting; open a technical ticket if unresolved.
Illustrative scenarios. Each workflow is configured around your processes and system integrations. Illustration only. No real operation is performed.
Connected systems
Subscriber management · outage monitoring · support
If the operation fails
If the outage service fails, do not claim there is no outage; transfer to technical support.
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