SintelSES / Retail \u0026 e-commerce
Orders and returns
The customer learns the delivery status; unresolved requests go to support.
Example workflow
Identify the order
Order number · customer verification
Check shipment status
Retrieve the order record and the latest carrier update.
Decision point
Is delivery data available?
Data available
Read the shipment status and estimated delivery date if the system provides one.
No data found
Recheck the order number; create a support ticket if no result is found.
Illustrative scenarios. Each workflow is configured around your processes and system integrations. Illustration only. No real operation is performed.
Connected systems
Order management · shipment tracking
If the operation fails
If the carrier service is unavailable, do not invent a delivery date; route to support.
Let’s discuss your call flow.
Let’s review your existing telephony and customer systems and prepare a demo around your use case.