SintelSES / Insurance
Claim intake
Share the reference number and required documents; the insurance team determines coverage.
Example workflow
Collect incident details
Policy number · incident date · damage description
Check required information
Look up the policy and check the fields needed to submit a claim notice.
Decision point
Are details complete?
Complete
Read back the summary, obtain approval and submit the claim notice.
Missing information
Ask for the missing field, then read the completed summary back for approval.
Illustrative scenarios. Each workflow is configured around your processes and system integrations. Illustration only. No real operation is performed.
Connected systems
Policy system · claim intake system
If the operation fails
Do not decide coverage or payouts; route assessment questions to a claims specialist.
Let’s discuss your call flow.
Let’s review your existing telephony and customer systems and prepare a demo around your use case.